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Fosterline Christmas opening hours

Fosterline is open until 5pm on Tuesday 24th December, and will re-open at 9am on Thursday 2nd January.

If you leave us a voicemail on our helpline (0800 040 7675), send us an email ([email protected]), or complete our contact form (available here) over this period, we will get back to you as soon as we are able when we re-open on Thursday 2nd January. 

Our website contains lots of information on a wide range of fostering issues which you may find helpful, whether you are thinking of fostering or already fostering. 

For foster carers with emergencies, please contact your fostering service or local authority who will have an out of hours provision in place. 

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There are lots of ways to get in touch with us!

Our Advisers respond to enquiries by telephone, email and live chat from Monday to Friday between 9am and 5pm (excluding Bank Holidays). 

Call us on 0800 040 7675

Explore the different ways you can contact Fosterline below:

Call us on: 0800 040 7675

All calls to Fosterline from the UK are free. We are open 9am to 5pm, Monday to Friday (except Bank Holidays). You can leave us a message outside of these hours and we will aim to respond on the next working day.

Call 0800 040 7675

Email us on: [email protected]

We aim to respond to all emails as soon as possible and no later than the next working day.

Send us an email

Complete our contact form

Short of time? Fill in our contact form and we'll get back to you as soon as we can!

Complete the form here

Use our live chat function

Click on the circular messaging button in the bottom right of your screen and an Adviser will be with you as soon as possible. Our live chat is open 9am to 5pm, Monday to Friday (excluding bank holidays). 

Interpretation and Textphone

We are working hard to make Fosterline available to as many prospective and current foster carers as possible. We offer interpretation and translation for more than 240 languages, including British Sign Language (BSL), and textphone users can contact us on 18001 020 3318 3858.

If you have any other accessibility requirements, please get in touch with us and we'll do what we can to help.

Press and media enquiries

For any media enquiries, including requests for commentary, interviews or information, please contact The Fostering Network's marketing team at [email protected]. 

Contact the media team

If you are worried about a child

If you're worried about a child, you can speak to the NSPCC about your concerns. Whether you want to report child abuse or neglect, or aren’t sure what to do, the NSPCC can listen, offer advice and support and take the next steps if a child is in danger.


If a child is in immediate danger, call the police on 999 straight away. 

Counselling service

Fosterline England is proud to offer a free, professional counselling service for fostering related issues. These sessions are run by a BACP accredited Psychotherapist & Counsellor, who is also a qualified senior Social Worker and Family Mediator. The service is available on a referral-only basis to people who have accessed support through Fosterline, and who a Fosterline Adviser believes might benefit from additional professional support. You can click here to learn more, or get in touch with us today. 

Learn more here

Are you worried about getting in touch?

We understand that it can be daunting to ask for advice or support. We've answered some common questions about how Fosterline works to help put your mind at ease.

Read our FAQs
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